Refund policy

Luxz 30-Day Money Back Guarantee

At Luxz, we are committed to your satisfaction and offer a full 30-day money-back guarantee. If you change your mind about a purchase, we will refund the purchase price or exchange the product under the following conditions:

How to Return:

  1. Contact Customer Service: Reach out to our customer service team at support@luxz.com or call us at +1 307-243-8655 to initiate your return. Provide your order number and the reason for the return.

  2. Receive Return Instructions: Our team will provide you with a return authorization and detailed instructions on how to return your item.

  3. Package Your Return: Securely pack the item(s) in the original packaging, including all accessories, tags, and documentation.

  4. Shipping Label: We will provide you with a prepaid return shipping label. Print the label and attach it to the package.

  5. Ship the Package: Drop off the package at the nearest shipping carrier location, as instructed in the return authorization email.

Return Policy:

  • Return Period: 30 Days
  • Return Eligibility:
    • The item must be unworn, unwashed, and unused.
    • It must be returned in the original packaging.
    • A receipt or proof of purchase is required for processing your return.

To start a return, visit our contact page and provide details of the issue so we can begin the return/refund process.

Return Costs:

  • Restocking Fee: No cost
  • For Defective Products: No cost
  • For Customer Remorse: No cost

Return Method:

  • By Mail

Method to Get the Return Label:

  • For Defective Products: Download/Print
  • For Customer Remorse: Download/Print

Return Currency:

  • USD ($)

Refund Processing Time:

  • 14 days

Refund and Exchange Policy:

  • All items are made to order and are non-returnable unless defective.
  • Defective items will be replaced with an identical item of the same size.
  • Items must be in unused condition for returns.
  • Please review the size guide before ordering.

Late or Missing Refunds: If you have yet to receive a refund, please check with your bank and credit card company first. If you still have not received your refund, contact us at support@luxz.com.

Damages and Issues: Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item. We will evaluate the issue and make it right.

If you receive damaged products, send us a video as soon as possible so we can resolve the issue for you.

Refunds: Once your return has been received and inspected, we will send you an email to confirm its receipt. If your refund request is approved, it will be processed using your original payment method within 10 days.

If there is a delay in receiving your refund:

  • Check your bank account again.
  • Contact your credit card issuer, as processing delays may occur.
  • Contact your bank for further details.

If you still have not received your refund, reach out to us at support@luxz.com.

Contact Information: 

🛒Trade name: Luxz

📧Email: support@luxz.com

📞Phone: +1 307-243-8655

🏡Address: 5830 E 2nd St, Casper, WY 82609, United States