Shipping policy
Shipping Policy
FREE Shipping Promotion
We offer FREE shipping on all orders within the United Kingdom.
Order Processing Time
- Orders are processed within 1-3 business days (Monday to Friday).
- Orders placed on weekends or holidays will be processed on the next business day.
- To qualify for Overnight or Next Day Delivery, orders must be placed by 05:00 PM (GMT-05:00) Eastern Standard Time (New York).
- Once your payment is verified, processing times begin.
Estimated Delivery Time
- Standard delivery: 4-7 business days.
- Total delivery time (including processing): 5-10 business days.
- Shipments occur Monday through Friday.
- Delivery times are estimates and may be affected by external factors such as weather conditions and carrier delays.
Shipping Carriers
We use DHL, FedEx, and UPS for shipping. For local deliveries, we may also utilize the national postal service. Our dedicated logistics team ensures proper handling, packaging, and dispatch of orders.
Change of Address
- Address changes can only be made within 24 hours of placing your order.
- Once an order is in transit, we cannot modify the delivery address.
- To request an address change, please contact us at support@luxz.com.
Cancellations
- You can cancel your order before it has been dispatched.
- If your order has already been shipped, please refer to our refund policy.
Lost or Stolen Packages
- We are not responsible for lost or stolen packages.
- If you experience an issue, please contact your shipping carrier or our customer support team.
Parcels Damaged in Transit
- If you receive a damaged parcel, please reject it upon delivery and contact customer service immediately.
- If the parcel was delivered in your absence and is damaged, please contact customer support for assistance.
Contact Information:
🛒Trade name: Luxz
📧Email: support@luxz.com
📞Phone: +1 307-243-8655
🏡Address: 5830 E 2nd St, Casper, WY 82609, United States